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Senior Housing Officer Institute Faculty
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2018 SHO Faculty 

Jason Langston – Embry-Riddle Aeronautical University 

Topic: Facilities Management and New Construction

 Personal Bio:

Jason Langston currently serves as the Director of Housing and Residence Life at Embry-Riddle Aeronautical University – Prescott Campus. He began his Student Affairs journey as the Parliamentarian of Freshmen Senate at Northern Arizona University, then transitioned into a Resident Assistant role where he was able to foster his passion in growing and developing others. While preparing for medical school admissions processes, his Hall Director encouraged him to look at a career in the “dark side”. Jason opted to hold off on his trauma surgeon dreams to pursue a Master’s in Educational Leadership at Virginia Tech. After graduation, Jason moved back to the right side of the Mississippi and has worked in a variety of roles at ERAU and the University of Wyoming. While at ERAU Jason has had the opportunity/challenge of building new halls that increased occupancy by 75% in a period of 4 years. In 2014 Jason was honored as the Service Excellence of the Year winner at ERAU. Jason has attended SHO a number of times and this is his first year as SHO faculty. He is excited to give back and contribute one of the best professional development opportunities available for new and soon to be SHOs.

 Session Overview:

The vast majority of us have received formal education and training on the people and policy side of our profession, but when did you get a class on the building side? With growing enrollments and aging inventory, new construction is probably going to be a reality for you during your career. This session will discuss some of the ins and outs of new construction. Focus will be placed on aligning your departmental and institutional goals/vision with new construction, trends in new hall construction, life cycles of new facilities, how to be an educated advisor in the process, and to-dos for opening a new hall. 

Chip Thomas – Colorado Mountain College

Topic: How to Conduct a Program Review Using Professional Standards 

 Personal Bio:

Chip Thomas currently serves as the Director of Student Life & Housing at Colorado Mountain College, Spring Valley.  Upon receiving my Masters in Student Affairs 1995, I started my housing career at Mesa State College as the Associate Director of Housing and Residence Life.  In 2005, I was promoted to Director of Housing and Residence Life where I had built a strong housing operation that grew from 629 residents to over 1800 living in traditional, suites, and apartments across our campus.  In 2011, I accepted the position at California State University, Monterey Bay as their Director of Student Housing and Residential Life.  Along with building a suite style residence hall of 500 to increase our capacity to 3500 beds, I took the lead to grow our living learning communities from one LLC “Project Higher Learning” to a STEM, Sophomore Experience, and a Sustainability LLC.  I’ve always been building on the campuses I work at, which means I am looking to develop and maintain functional, sustainable, and engaging housing operations and I use what I learn in these professional development arenas to support my mission.  I believe in lifelong learning, and recently completed my doctorate in Higher Education Leadership, with an emphasis on Student Success.  I’ve also attended both the SHO Institute at AIMHO and the Senior Housing Officer Institute with ACUHO-I, to me these are the best professional development opportunities out there today!

 Session Overview:

What do you know about the Professional Standards?  Can you conduct an internal review of your area/department/division?  This session will go into detail on the ACUHO-I Professional Standards and the process to conduct a housing review.  We will explore the ACUHO-I Professional Standards and Ethical Principles and Self-Assessment Guides (SAG’s) and their role in planning, decision making, and evaluation that can take place within an area, or the department.  We will understand the differences between a guideline and a standard within the ACUHO-I Professional Standards.  We will also spend time immersing ourselves in the examples of housing program reviews to examine the processes involved, the time, effort, and experience of conducting internal (or external) housing reviews. 

Barb Remsburg – University of Utah

Topic: Legal Issues 

 Personal Bio:

Barb Remsburg currently serves as the Director of Housing & Residential Education at the University of Utah.  Hailing from the state of Wisconsin (Go Pack Go!), she completed her undergraduate degree at Marquette University where she became integrated into the housing profession.  Kansas State University was her home for her masters in College Student Personnel Services.  Post-masters Barb worked at two small private institutions, Avila University and Park University, both in Kansas City, MO, that afforded her the opportunity to work in multiple areas within Student Affairs.  The University of Utah was the next stop.  Barb served in a variety of roles before becoming the Director in 2008.  During her time as Director she has constructed two residence halls with one more on the way.  She strives to live the values of the department every day: Team, Staff Excellence, Integrity, Service, Social Justice/Inclusion, and Positive Attitude.  In her personal life, Barb enjoys time with her partner Mateo, who is also a Student Affairs professional, and two boys, ages 11 and 13.

Session Overview:

The changing framework regarding legal issues on our campus can leave us scratching our heads when we consider if we are in compliance.  The ACUHO-I Core Competencies identifies compliance with legal requirements in the Strategy and Policy Functional level of the various twelve domains.  This usually shows up as “consistent with institutional practices and legal requirements” or “governmental regulations and standards.”  This session will assist senior housing officers in enhancing their competency in the area of legal issues as you strive to achieve the goals of your department and university/college mission.  This session will utilize small group discussion as the medium for engagement.  This session will not be an avenue for legal advice.

Whit Milligan – Utah State University 

Whitney serves as the Director of Residence Life at Utah State University where she obtained two bachelor degrees: one in Sociology and the other in Social Work; and a Master’s degree in Management and Human Resources.  During her tenure at USU Whit has worked in almost every position from RA, Residence Director, Summer Lodging Coordinator, Area Coordinator for Family and Graduate Student Housing, RHA Advisor, Assistant Director.

During her time as Director, Whit participated in the constriction process and led the design team for two residence halls on Logan’s main campus adding 890 new beds, and a new 70 bed residence hall on USU’s Blanding regional campus.  Whit developed and implemented a second year support program that has evolved into a new living learning community called Aggies Thrive along with six other themed communities.  Whit has served on the steering committee for Aggies Think, Care, Act which had become a University wide initiative with a focus on social justice, inclusion and creating a culture of caring on the USU campus.  Whit serves on both the CARE team and BIT at USU and has contributed to the development of University response to critical incidents.  

Whit has been actively involved the AIMHO region for more than 20 years serving on the Diversity Committee, the Program Committee, the Awards and Recognition Committee and the Executive Committee.  She has also served as chair for the Program Committee and Awards and Recognition Committee and spearheaded the efforts to develop the AIMHO History booth. Whit was part of the steering committee for the development and creation of the SHO Institute.  In 2003-2004 she served as AIMHO President.   She has also served as a faculty member for the SHO Institute in 2012 and AIMHO College. 

 Topic: Students of Concern – Support, Response and Welfare Management

Students of concern…it’s one of the top issues on every campus today, and the number just keep going up and up…and up!   Residence Life staff members are often the first responders when student experience the effects of mental health challenges which also impact their ability to function and cope while fulfilling their responsibilities as a student and a staff member.  These issues effect everyone in one way or another.  This session will assist senior housing officers in enhancing their competency in the area of working with students of concern and the intervention teams on your campus.  Participants will learn about response structures and how they function - taking into account ADA issues, accommodations, legal considerations related to “mandatory suspension” or “mandatory withdrawal”.   This session will also explore different approaches to providing support to our RAs and other live-in staff who are the first on scene for sometimes very disturbing situations.  Compassion fatigue is a real thing and its taking a toll on our people.  Ideas for addressing this will be introduced, followed by discussion to create a staff support plan for our own campuses.




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